Orders typically ship within 1 business day | Free U.S. returns on eligible orders

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Orders typically ship within 1 business day | Free U.S. returns on eligible orders

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    • Refund policy

    We want you to be completely satisfied with your purchase. If you need to make a return, we're here to help.

    Return Window

    Eligible items may be returned within 30 days of delivery.

    Return Eligibility

    Returned items must be:

    • In the same condition as received, with no signs of wear, use, or alteration.
    • Unworn and unused.
    • Returned with the original case, accessories, tags, and documentation when provided.
    • Accompanied by proof of purchase.

    Returns sent without prior authorization may be delayed or refused.

    U.S. Returns

    • Eligible U.S. orders qualify for free returns.
    • A prepaid return shipping label will be provided after your return request has been approved.

    International Returns

    • Customers are responsible for return shipping costs.
    • Import duties, customs fees, and taxes are non-refundable.
    • Any carrier or re-import fees associated with the return remain the customer's responsibility.
    • We strongly recommend using an insured, trackable shipping service.

    Return eligibility is the same for U.S. and international orders. Only shipping and customs costs differ.

    Damaged, Defective, or Incorrect Items

    Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can resolve the issue. Some shipping-related claims may require carrier verification before a resolution can be provided.

    Non-Returnable Items

    • Custom or personalized items.
    • Gift cards.
    • Final sale items.
    • Items returned without original packaging or included accessories, when applicable.

    If you're unsure whether your purchase qualifies for return, please contact us before sending it back.

    Exchanges

    To receive your replacement as quickly as possible, we recommend returning the original item for a refund and placing a new order once your return has been approved.

    Refunds

    Once your return has been received and inspected, we'll notify you of the approval status.

    Approved refunds are issued to the original payment method. Most refunds are processed within 3–5 business days after approval, although your bank or credit card issuer may require additional processing time.

    How to Start a Return

    Please contact us before returning your item so we can provide return authorization and return instructions.

    📧 support@nyiwear.com

    Please include your order number in your message so we can assist you as quickly as possible.