Refund policy
We want you to be completely satisfied with your purchase. If you need to make a return, we're here to help.
Return Window
Eligible items may be returned within 30 days of delivery.
Return Eligibility
To qualify for a return, merchandise must:
- Be the same item originally purchased and shipped with the order.
- Be in the same condition as received, with no signs of wear, use, damage, or alteration.
- Be unworn and unused.
- Include the original case, accessories, tags, and documentation when provided.
- Have all original product identifiers, model markings, serial numbers, UPC labels, security identifiers, and other identifying characteristics intact and unaltered, when applicable.
- Be accompanied by proof of purchase.
All returned merchandise is subject to inspection and verification before a refund is approved.
Items that do not match the merchandise originally shipped, or that have been substituted, altered, damaged, used, or returned with missing components, may be ineligible for a refund or may receive an adjusted refund where permitted by applicable law.
Returns sent without prior authorization may be delayed or refused.
U.S. Returns
Eligible U.S. orders qualify for free return shipping.
A prepaid return shipping label will be provided after your return request has been approved.
Return labels provided by NYIWEAR are intended only for the merchandise associated with the authorized return.
International Returns
Customers are responsible for return shipping costs.
Import duties, customs fees, taxes, and original international shipping charges are non-refundable except where otherwise required by applicable law.
Any carrier or re-import fees associated with the return remain the customer's responsibility.
We strongly recommend using an insured, trackable shipping service.
Return eligibility is generally the same for U.S. and international orders; however, customers may have additional rights under applicable local consumer protection laws.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible so we can review the issue and provide an appropriate resolution.
Please retain the merchandise, packaging, and shipping materials while the issue is being reviewed. Photographs or other information may be requested to help us verify the issue.
Shipping-related claims may require carrier verification before a resolution can be provided.
Non-Returnable Items
The following items are not eligible for standard returns:
- Custom or personalized items.
- Gift cards.
- Items clearly designated as final sale at the time of purchase.
This does not limit any rights that cannot be excluded under applicable law.
Exchanges
To receive a replacement as quickly as possible, we recommend returning the original item for a refund and placing a new order once your return has been approved.
Refunds & Return Inspection
Returned merchandise is inspected and verified against the original order before a refund is approved.
This verification may include the item's condition, model and product markings, serial numbers or other identifiers when applicable, packaging, accessories, and other characteristics of the merchandise originally shipped.
Returns that do not meet our return conditions—including merchandise that is worn, used, damaged, altered, incomplete, or does not match the merchandise originally shipped—may be denied a refund or may receive an adjusted refund where permitted by applicable law.
The issuance of a return authorization or return shipping label does not constitute approval of a refund. Refund eligibility is determined after the returned merchandise has been received, inspected, and verified.
Approved refunds are issued to the original payment method.
Most refunds are processed within 3–5 business days after approval, although your bank or credit card issuer may require additional processing time.
How to Start a Return
To request a return, sign in to your NYIWEAR customer account and select the eligible order and item you would like to return.
Follow the instructions to submit your return request. Once approved, eligible U.S. returns will receive return shipping instructions and a prepaid return label.
If you need assistance with a return, contact us at support@nyiwear.com and include your order number.
Please do not send merchandise back without an authorized return request.