Refund policy

We want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help.

Return Window
We offer a 30-day return window starting from the date your order is delivered.

Return Eligibility
To qualify for a return, items must be:

• In the same condition as received, with no signs of wear, use, or alteration

• Unworn and unused

• Returned with all original tags, case, accessories, and documentation

• Accompanied by proof of purchase

Items returned without prior authorization may be delayed or refused.

U.S. Orders — Free Returns
For orders delivered within the United States:

• Eligible items qualify for free returns

• A prepaid return shipping label will be provided once the return is approved

International Orders — Buyer-Paid Returns
For orders delivered outside the United States:

• Customers are responsible for all return shipping costs

• Import duties, customs fees, and taxes are non-refundable

• Any re-import or carrier fees associated with the return are the responsibility of the customer

• We strongly recommend using a tracked and insured shipping service

Return eligibility for international orders follows the same criteria as U.S. orders; only shipping and customs costs differ.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly so we can resolve the issue. Carrier-related delays or transit damage claims may require carrier verification before resolution.

Non-Returnable Items

• Custom or personalized items

• Gift cards

• Final sale items

• Items returned without original packaging or documentation

If you’re unsure whether your item qualifies, feel free to contact us before initiating a return.

Exchanges
To receive your replacement as quickly as possible, please return the original item and place a new order once your return has been approved.

Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
Approved refunds are issued to the original payment method. Refunds are typically processed within 3–5 business days after approval, though processing times may vary depending on your bank or card issuer.

How to Start a Return
To request return authorization and instructions, please email:
📧 support@nyiwear.com
Please include your order number in your message.